Refund policy

1. General provisions
This refund policy is designed to define the procedures and conditions for reimbursement when customers are not satisfied with the services provided. The policy sets rules and clear procedures that apply to claims for refunds.

2. Responsibilities
The company Transpomo LDA is committed to providing high quality services and to comply with all laws and applicable investment regulations.

3. Terms and conditions of refunds
3.1 Unintended transactions: In the case of unintentional transactions or technical failures that may result in loss of funds, the company undertakes to refund the totality of lost funds.
3.2 Cancellation of transactions: The customer has the right to cancel a transaction within a given time interval from the moment of its execution. Refunds are made according to the Conditions and fees established.
3.3 Unsatisfactory quality of services: In case the customer is not satisfied with the quality of services provided, the company considers the claim on an individual basis and makes a decision to according to internal procedures.
3.4 Prohibited transactions: Refunds will not be issued if the transaction is related to shares illegal or in violation of company policy.

4. Refund procedure
4.1 Submitting a request: The Customer submits a refund request by contacting the support team through the contact details provided.
4.2 Review of the claim: The claim for reimbursement is reviewed by the company as soon as possible, normally within two working weeks.
4.3 Decision: After examining the request, the company will decide whether to make the refund or explain the reasons for the refusal.
4.4 Payment of funds: If the decision is favorable, the company makes the payment of the funds in the customer as soon as possible.

5. Final conditions
This refund policy is an integral part of the general conditions of use. The company reserves the right to the right to make changes to the policy without prior notice, but the changes will be published on the official website of the company.